Business approval required before production launch.

Legal / Refund policy

How refunds are handled.

This draft describes how an approved refund is processed and must be approved before launch.

Eligibility

Eligibility depends on item condition, reason, timing, hygiene considerations, and applicable rights.

Approval and timing

RUVO confirms approval and explains the processing method and expected timing.

Payment method

Card refunds use the supported payment channel. Cash-on-delivery refunds require an approved available method.

Request a refund review

Send the order number and a clear explanation to customer support.