Customer support / Returns

A straightforward return process.

Contact RUVO before sending a product back so the team can confirm eligibility and provide the correct return steps.

Before you return

Keep the order number, original packaging, included accessories, and proof of the product’s condition.

Incorrect or damaged order

Report a damaged, defective, or incorrect item promptly with clear photos and the order number.

Hygiene and used tools

Personal-care products may have return limits after opening or use. Each request is reviewed under the approved policy and applicable consumer law.

Start a return

The support team will confirm eligibility, the next step, and the return destination when applicable.